Man With a Van Queensbury Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Queensbury provides removal, transport and related services within the United Kingdom. By making a booking, paying a deposit, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 Client means the person, firm or organisation making the booking with Man With a Van Queensbury.

1.2 Company means Man With a Van Queensbury, the provider of removal and transport services.

1.3 Services means any removal, delivery, loading, unloading, packing, transport or related services provided by the Company.

1.4 Goods means all items, possessions, property or materials that are the subject of the Services.

1.5 Contract means the agreement between the Client and the Company, as evidenced by a confirmed booking and governed by these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van removal and transport services for domestic and commercial clients, including but not limited to local moves, small office moves, item collection and delivery, and light clearance where permitted.

2.2 The exact scope of the Services, including dates, times, locations, vehicle size, number of staff and pricing, will be confirmed at the time of booking, based on the information supplied by the Client.

2.3 Any additional services requested on the day of the move are subject to availability and may incur extra charges, which will be confirmed before the additional work is undertaken.

3. Booking Process

3.1 All bookings must be made directly with the Company. A booking is only considered provisional until the Company confirms acceptance and any required deposit has been received.

3.2 When making a booking, the Client must provide accurate and complete information about:

a. The addresses for collection and delivery.

b. The nature and approximate volume of the Goods.

c. Any special handling requirements or fragile, high-value or bulky items.

d. Access conditions at all addresses, including parking restrictions, stairs, lifts, narrow doorways or other obstacles.

3.3 The Company may revise the quoted price or refuse the booking if the information provided by the Client is incomplete or inaccurate, or if the requested Services are not reasonably practicable.

3.4 By confirming a booking, the Client warrants that they are the owner of the Goods or have the authority of the owner to enter into this Contract and to allow the Company to carry out the Services.

4. Quotations and Pricing

4.1 Unless otherwise stated, all quotations are estimates based on the information supplied by the Client and are not binding if that information is incorrect or incomplete.

4.2 Quotations will normally specify whether the charge is based on time, distance, volume of Goods, or a combination of these factors.

4.3 The Company reserves the right to adjust the price if:

a. The work is significantly more extensive than described at the time of booking.

b. There are unforeseen access issues, waiting times or delays beyond the Companys control.

c. Additional services are requested by the Client.

4.4 Any adjustment to the price will be discussed with the Client as soon as reasonably possible.

5. Payments and Charges

5.1 The Company may require a deposit to secure the booking. The amount and payment method will be communicated at the time of booking.

5.2 Unless otherwise agreed in writing, the balance of payment is due immediately upon completion of the Services on the day of the move.

5.3 Payment must be made by an accepted payment method. The Company is under no obligation to release Goods or continue with any additional Services if payment is not made when due.

5.4 If payment is not received on the due date, the Company reserves the right to charge reasonable late payment fees and to recover any costs incurred in pursuing overdue amounts.

5.5 All charges are inclusive or exclusive of any applicable taxes as specified in the quotation or invoice.

6. Cancellations and Amendments

6.1 If the Client needs to cancel or amend a booking, they must notify the Company as soon as possible.

6.2 The following cancellation charges may apply, based on the notice given:

a. More than 7 days before the scheduled date: no cancellation fee, and any deposit may be refunded or transferred at the Companys discretion.

b. Between 48 hours and 7 days before the scheduled date: a cancellation fee of up to 50 percent of the quoted price may be charged or retained from any deposit.

c. Less than 48 hours before the scheduled date or on the day of the move: up to 100 percent of the quoted price may be charged or retained from any deposit.

6.3 If the Client wishes to change the date, time or details of the Services, this will be subject to availability and may result in a revised quotation. The Company is under no obligation to accommodate changes but will make reasonable efforts to do so.

6.4 The Company may cancel or postpone the Services due to circumstances beyond its control, such as severe weather, vehicle breakdown, accident, illness, or legal restrictions. In such cases, the Company will seek to rearrange the Services at the earliest convenient date. The Company will not be liable for any loss arising from such cancellation or postponement, other than refunding any prepayments for Services not provided.

7. Client Responsibilities

7.1 The Client is responsible for:

a. Ensuring proper packing of Goods unless packing services have been agreed as part of the Contract.

b. Disconnecting and preparing all appliances prior to moving.

c. Securing valuables, documents, money and other high-risk items, which should not be included in the Goods for removal.

d. Ensuring suitable parking and access for the Companys vehicle at all addresses, and obtaining any necessary permits or permissions.

e. Being present, or ensuring an authorised representative is present, at collection and delivery locations to provide access, directions and instructions.

7.2 If the Client fails to fulfil these responsibilities, the Company may refuse to carry out the Services or may charge for any additional time or costs incurred.

8. Items Not Permitted

8.1 The Company will not carry any of the following without prior written agreement:

a. Hazardous or illegal items, including explosives, flammable liquids, gases, chemicals, firearms or drugs.

b. Perishable goods or live animals.

c. Cash, jewellery, watches, precious metals, valuable documents, or collections of exceptional value.

8.2 If any such items are found within the Goods without the Companys knowledge or consent, the Company shall not be liable for any loss, damage or delay relating to those items and may remove or dispose of them safely at the Clients cost.

9. Waste and Disposal Regulations

9.1 The Company is a removal and transport service and is not a licensed waste carrier unless expressly stated. The Company cannot remove or dispose of general household waste, construction waste, or any items classified as controlled waste without the appropriate licences and arrangements.

9.2 Where the Company agrees to remove unwanted items for disposal or recycling, this will be clearly specified in the quotation, and the Client confirms that they have the right to dispose of such items.

9.3 The Company will comply with applicable UK waste and environmental regulations and reserves the right to refuse to remove any items that may breach these regulations or pose a health and safety risk.

9.4 The Client is responsible for any penalties, fines or costs arising from the incorrect declaration of items or from providing items for disposal that cannot lawfully be handled or transported by the Company.

10. Liability for Loss or Damage

10.1 The Company will exercise reasonable care and skill in providing the Services. However, liability is subject to the limitations set out in this clause.

10.2 The Companys liability for loss of or damage to Goods arising from negligence or breach of contract shall be limited to a reasonable and proportionate amount, taking into account the nature, condition and value of the Goods and the price paid for the Services.

10.3 The Company shall not be liable for:

a. Loss or damage arising from faulty or inadequate packing by the Client.

b. Damage to furniture or items that were already defective, weakened or not fit to be moved.

c. Damage to the internal workings of appliances or electrical items unless there is clear evidence of external impact caused by the Company.

d. Loss or damage to items of exceptional value, including but not limited to antiques, artwork, jewellery, watches, precious metals, furs, collections, money, important documents or data, unless specifically declared and accepted in writing.

e. Loss or damage caused by wear and tear, gradual deterioration, atmospheric or climatic conditions, or inherent vice of the Goods.

10.4 The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of use or loss of opportunity.

10.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services. The Client must provide reasonable evidence of the loss or damage and allow the Company an opportunity to inspect the items concerned.

10.6 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

11. Access, Property Damage and Limitations

11.1 The Client is responsible for ensuring that access to and within the premises is safe and suitable for the Services to be carried out.

11.2 While the Company will take reasonable care to avoid damage to property, it shall not be liable for damage to premises that arises from:

a. Moving Goods through areas with restricted access, narrow stairways, sharp turns or fragile structures where the Client has requested that work proceed despite a risk of damage.

b. Pre-existing structural defects, poor maintenance or hidden weaknesses.

11.3 If the Company reasonably believes that continuing the move would likely cause significant damage to property or pose a safety risk, it may suspend or refuse that part of the Service and will not be held liable for any resulting delay or incomplete work.

12. Delays and Events Beyond Our Control

12.1 The Company will make reasonable efforts to arrive at the agreed time and complete the Services as scheduled. However, times are estimates only and cannot be guaranteed.

12.2 The Company shall not be liable for delays or failure to perform the Services due to events beyond its reasonable control, including but not limited to traffic, road closures, accidents, adverse weather, breakdowns, industrial action, acts of authorities or other unforeseen circumstances.

12.3 Where practicable, the Company will keep the Client informed of any significant delays and take reasonable steps to minimise disruption.

13. Insurance

13.1 The Company maintains insurance appropriate for its business activities, subject to the terms, conditions and exclusions of the relevant policy or policies.

13.2 The Client is encouraged to ensure that they have adequate insurance cover for their Goods during the move, particularly for high-value or fragile items.

13.3 Any compensation payable by the Company in respect of loss or damage may be limited by the terms of the Companys insurance policy and these Terms and Conditions.

14. Complaints

14.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

14.2 Formal complaints should be submitted in writing, providing full details of the matter, any supporting evidence and the desired resolution. The Company will investigate and respond within a reasonable time.

15. Privacy and Data Protection

15.1 The Company will collect and use personal information provided by the Client for the purposes of managing the booking, providing the Services, processing payments, and fulfilling its legal obligations.

15.2 The Company will take reasonable steps to protect personal data and will not sell or share it with third parties except where necessary for the performance of the Contract or as required by law.

16. Variation of Terms

16.1 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract, unless any changes are agreed in writing with the Client.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, such provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By proceeding with a booking or using the Services of Man With a Van Queensbury, the Client confirms that they have read, understood and agreed to these Terms and Conditions.